Client Consultation & Conversion

Lead all new-client consultations; conduct skin, body and lifestyle assessments

Recommend the appropriate services, packages or signature programme based on client concerns and goals

Convert consultations into treatment and programme sign-ups

Build long-term client relationships through follow-up, education, and personalised aftercare

Treatment Delivery

Be able to perform all signature programmes

Refine and document treatment protocols, product layering, and sensory touchpoints (scent, music, pacing) alongside the founder

Maintain impeccable hygiene, equipment care, and treatment-room standards at all times

Document client outcomes, skin progression, and aftercare notes accurately in the CRM

Operations & Team Building

Own daily clinic operations: opening/closing, room turnover, inventory, equipment maintenance

Codify treatment protocols and service standards into training materials and SOPs

Manage stock levels for skincare products and consumables; liaise with suppliers

Brand & Standards

Be the living embodiment of the brands' standard on every treatment bed

Partner with the founder on service menu evolution, retail product curation, and client experience improvements