Job Scope

·         Plan daily logistics to ensure timely customer deliveries.

·         Prepare sea freight documentation (e.g., Bill of Lading, Commercial Invoice, Customs Declaration).

·         Facilitate new customer and vendor onboarding.

·         Build strong client relationships to drive satisfaction and retention.

·         Manage the sales pipeline and guide clients through each cycle stage.

·         Respond promptly to client inquiries with accurate information.

·         Track shipments and provide proactive client updates.

·         Coordinate end-to-end shipment arrangement, including freight forwarding, haulage scheduling, and customs clearance.

·         Plan and schedule trucking operations for maximum efficiency.

·         Ensure compliance with import/export regulations and company policies.

·         Maintain organized administrative and shipping records.

·         Troubleshoot operational issues (e.g., delays, transport problems).

·         Audit completed jobs to verify billing accuracy for finance.

·         Perform ad-hoc duties as assigned by supervisor or HOD.

Requirements

·         Minimum 1-2 years of experience in ocean freight forwarding or logistics operations.

·         Knowledge of haulage and local trucking arrangement / coordination is an added ADVANTAGE.

·         Computer literate, good in documentation skills.

·         Flexibility to adapt to changing priorities and work in a dynamic environment.