About the role

This role combines office-based responsibilities with on-site project support. You will provide pre-sales, sales, and after-sales technical support to the sales team and end customers, manage project configuration and registration, prepare technical documentation, and gather market feedback to drive product improvement.

Key responsibilities

Provide pre-sales, sales, and after-sales technical support to the sales team and end customers

Respond to technical inquiries, troubleshoot issues, and handle overseas customer feedback, product suggestions, and complaints

Accurately document technical issues and maintenance records for defective products

Manage project configuration and registration to prevent conflicts and ensure smooth project execution

Monitor product upgrades, enhancements, and new product launches

Conduct market research and competitor analysis to identify competitive advantages and areas for improvement

Prepare and maintain technical documentation, including product manuals, datasheets, and operating guidelines

Deliver technical training to customers to ensure proper product operation and application

Gather customer feedback and perform market analysis

Analyze overseas market needs and propose practical strategies for product enhancement

About you

Bachelor's degree or above in Engineering or a related technical field

CET-6 or equivalent English proficiency, with strong verbal and written communication skills

Strong understanding of relevant technical principles, system operations, and troubleshooting processes

Proficient in computer software, diagnostic tools, and product commissioning/maintenance processes

Familiarity with CAD software is required

Strong analytical and problem-solving abilities

Excellent communication and coordination skills when working with customers and cross-functional internal teams

Willing to travel extensively as required and capable of independently completing on-site system commissioning tasks

Experience in the fire protection or low-voltage (ELV) systems industry is highly preferred