Job Responsibilities:

·       Provide Level 1 to 3 remote and on-site IT technical support, diagnosing and resolving user issues efficiently.

·       Set up, configure, and maintain computers, software, and peripherals for new and existing users.

·       Manage and maintain IT systems and infrastructure, including firewalls, servers, network devices, NAS, CCTV, AV systems, access control systems, and industry-specific applications.

·        Coordinate with vendors for IT equipment and software repair, maintenance, and technical support.

·       Maintain and update IT asset inventory to ensure accurate tracking of resources.

·       Support deployment of IT systems in new projects and contribute to technical solution assessments aligned with business needs.

·       Create and update IT documentation and user guides to enhance support efficiency and knowledge sharing.

Job Requirements:

·       Diploma or Degree in Computer Science, Computer Engineering, or a related field.

·       Minimum 3–5 years of experience in IT technical support or system administration.

·       Proficient in IT troubleshooting, system setup, upgrading, and maintenance.

·       Strong knowledge of Windows Server and related services such as Active Directory, DNS, GPO, and DHCP.

·       Experience with Linux OS, VMware, or DevOps tools is an added advantage.

·       Excellent problem-solving skills with a responsible and service-oriented mindset.

·       Fluent in both Mandarin and English, with the ability to work effectively in a bilingual environment. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

·       Familiarity with IT applications in the construction or engineering industry is a plus.