Primary Job Responsibilities

•Perform installation and maintenance of the IT infrastructure (Hardware and Software)

including remote troubleshooting.

•Provide customer with timely, professional, efficient and effective technical expertise

on system support, cloud support, enterprise IT solutions (Virtualization, Server and

SAN storage), system installation, configurations and provide onsite technical support

for designated clients and locations.

•Support of replacement and upgrade for computer & server equipment.

•Installation and support of technical software and tools.

•Manage project delivery base on project requirement and customer expectation.

•Explore on new technology and solution which include system, network, security,

voice, backup, disaster recovery and etc to improve solution design and delivery.

Create and maintain comprehensive documentation.

•Other ad-hoc duties as and when assigned by the manager.

Job Requirement

•Ability to work shift to provide 24 x 7 support including weekend

•Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma,

Computer Science/Information Technology, Engineering

(Computer/Telecommunication) or equivalent

•At least 2 years of working experience in the related field is required for this position

•Good Knowledge of Microsoft windows operating systems

•Preferably with experiences of Office 365 administration

•Experience of Domain environment & Network

•Experience of Virtualization environment (Hyper-V and VMware)

•Proven analytical and troubleshooting abilities

•Excellent customer management skill