Job Summary

Lead the strategic development and management of IT policies, procedures, and daily operations. Collaborate across departments to deliver technical support, troubleshoot issues, and execute IT projects efficiently while driving innovation and maintaining high ethical standards.

Responsibilities

• Establish and lead strategic IT policies and procedures to ensure effective management of daily IT operations
• Communicate clearly and collaborate with various departments to align IT initiatives with organizational goals
• Analyze and troubleshoot technical problems to deliver optimal solutions and explain complex IT concepts to non-technical personnel
• Plan, organize, and execute IT projects on schedule while monitoring progress and reporting updates to management
• Provide technical support and maintain proficiency in operating systems, networks, and IT security measures
• Stay current with emerging technology trends and design tools to drive continuous improvement
• Work independently and manage ambiguity by quickly identifying and resolving IT issues
• Demonstrate initiative, teamwork, and a creative mindset to foster innovation and operational excellence
• Manage multiple tasks effectively in a fast-paced environment while upholding strong business ethics and integrity

Preferred competencies and qualifications

• Degree in Information Technology, Computer Science, Management Information Systems, or equivalent
• 5 to 8 years of broad technical experience combined with strong management expertise
• Technical certifications or proficiencies as added advantages, including:
• MS Office
• MS TEAMS collaboration platform
• Autocad
• ITIL® Foundation Certification
• Certified Information Systems Auditor (CISA)
• Project Management Professional (PMP)