Roles & Responsibilities

About Beverly Hotels Elements

Company Overview

https://www.beverlyhotels-elements.com

Beverly Hotels Elements: Your Perfect Stay Awaits

Discover the essence of comfort and hospitality at Beverly Hotels Elements, where your journey begins at 48 Horne Road. With 50 well-appointed rooms, we are dedicated to delivering the ultimate accommodation experience for our valued guests.

A Commitment to Excellence: 
At Beverly Hotels, we hold a steadfast commitment to excellence. Beverly Hotels Elements is no exception. Our goal is to offer a memorable stay that exceeds your expectations.

A Growing Family: 
As we embark on an exciting phase of expansion, our focus extends beyond providing exceptional stays. We are dedicated to nurturing a team of passionate and dedicated individuals to drive the growth of our company forward.

Opportunities Await: 
Join us on this exhilarating journey! We are actively seeking enthusiastic individuals who are passionate about the hospitality industry. Whether you're an experienced professional or just starting your career, there's a place for you in our Beverly Hotels family.

Our Investment in You: 
At Beverly Hotels, we recognize the value of our team members. We're committed to staff recruitment, retention, training, and development. Your growth is our growth, and we offer a clear path for career progression for every employee.

Join the Fun: 
We're not just a team; we're a family. If you're a fun-loving, customer-centric individual who's ready to embark on a rewarding adventure in the hospitality industry, we invite you to join us.

Beverly Hotels Elements is where your journey to a fulfilling and exciting career begins. Be a part of our expanding family and help us create memorable experiences for our guests.

Job Summary

We are seeking a reliable and hands-on Hotel Supervisor to oversee daily shift operations and support the Front Office and Housekeeping teams.

This role is responsible for ensuring smooth shift execution, maintaining service standards, handling guest interactions, and supporting operational efficiency under the guidance of the Assistant Manager.

The ideal candidate is detail-oriented, responsible, and able to lead a team during shifts in a fast-paced hotel environment.

Job Responsibilities

Shift Operations & Supervision

Supervise daily hotel operations during assigned shifts

Ensure smooth check-in and check-out processes

Monitor room status and coordinate with Housekeeping

Ensure all shift activities are completed efficiently and on time

Act as the person-in-charge during assigned shifts

Team Supervision

Supervise and guide Front Desk and/or housekeeping staff

Ensure staff follow SOPs, service standards, and grooming standards

Assign tasks and manage shift workload

Support on-the-job training for junior staff

Ensure team performance and discipline during shifts

Guest Service & Issue Handling

Handle guest enquiries, requests, and complaints professionally

Perform service recovery and resolve issues promptly

Ensure a high level of guest satisfaction

Escalate complex issues to Assistant Manager or Hotel Manager when required

OTA & Booking Support (Basic Level)

Assist in managing OTA bookings (Booking.com, Agoda, Expedia)

Ensure booking details are accurate in the system

Assist with updating room status and availability

Handle basic OTA guest messages when required

Front Office & Reporting

Handle front desk operations and cashier duties

Ensure proper handling of payments, billing, and transactions

Prepare shift reports and handover reports

Ensure accuracy in all operational records

Coordination with Housekeeping

Coordinate with Housekeeping to ensure rooms are ready for guests

Communicate room status and maintenance issues

Ensure timely room turnover and cleanliness standards

Compliance & Standards

Ensure adherence to hotel SOPs, policies, and procedures

Maintain cleanliness, safety, and service standards

Follow proper documentation and reporting processes

Other Responsibilities

Support Assistant Manager in daily operations

Assist in any ad-hoc duties as assigned by management

Requirements

Minimum 2–3 years of hotel/front office experience

Basic knowledge of OTA platforms is an advantage

Good communication and customer service skills

Strong sense of responsibility and attention to detail

Able to lead a team during shifts

Willing to work shifts, weekends, and public holidays

*Additional Information:

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

We look forward to having you as a part of our Beverly Hotels Elements family!