Responsibilities

• Prepare and serve a variety of espresso-based and non-coffee beverages to high standards
• Maintain the cleanliness and presentation of the coffee bar and equipment throughout the day
• Engage warmly with guests, offering recommendations and ensuring a positive experience
• Monitor inventory of beans, milk, and supplies, and restock when necessary
• Support team members during busy periods, including basic cashiering or service help
• Participate in opening and closing duties as assigned by the supervisor
• Oversee daily store and shift operations, ensuring compliance with SOPs, product quality, and cleanliness standards.
• Manage store opening and closing, safeguard assets, and resolve operational issues promptly.
• Support inventory control through stock estimation, usage tracking, and waste reduction.
• Maintain product quality, visual display, and merchandising standards.
• Assist in organizing and executing in-store events and stay informed about customer demographics and local market trends.
• Provide guidance and training to junior team members to ensure consistent service and operational excellence.

Requirements

• Strong interest in coffee and café culture, with a good understanding of espresso fundamentals
• Comfortable operating manual and semi-automatic espresso machines
• Able to multitask in a fast-paced, customer-facing environment
• Friendly and service-driven, with clear communication skills