Responsible for checking in/out of the guest and room assigning. 

Manage guests’ accounts and information and the service apartment availability.

Issue apartment keys and guide the guest to their respective apartment.

Handle guest queries about the services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.

Handle and record guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.

Handle walk-in, email and phone enquiries.

Assist in property viewing for walk-in guests

Perform any other duties as required and directed by the Manager or Management.

Requirements:

Min 2 year of service in the hospitality industry or diploma in hospitality or equivalent

Working experience in the related field is required for this position

 Good communication and coordination skills

Able to commit on shift work and or overtime work.