Key Responsibilities:

·       Serve as the technical subject matter expert on Harwin's connector product range.

·       Support customers in design-in activities, including connector selection, compatibility assessments, and technical feasibility.

·       Ability to understand a customer’s needs and probe for answers, and then determine a solution and advocate that solution to the customer

·       Collaborate with sales and distribution teams to deliver customized connector solutions that meet customer requirements.

·       Conduct product training, technical workshops, and on-site support across Asia-Pacific.

·       Respond to customer technical enquiries and coordinate with the UK engineering team for complex issues.

·       Provide feedback on market needs and technical trends to assist in product roadmap development.

·       Prepare and deliver technical presentations, product demos, and documentation.

·       Attend industry trade shows and customer visits to promote Harwin’s capabilities.

·       Collaborate with the sales team to understand customer requirements and provide tailored recommendations

·       Work closely with suppliers to gain in-depth knowledge of their product portfolios and technological advantages.

·       Stay up-to-date with the latest industry trends and technologies, and share this knowledge with the team to drive continuous improvement

·       Liaise with cross-functional teams to ensure seamless delivery and customer satisfaction

What We're Looking For:

·       Degree in Electrical/Electronic Engineering or a related field

·       Minimum 2 years of experience in a technical support or field application engineering role, preferably in the electronics or technology industry

·       Strong problem-solving and troubleshooting skills, with the ability to quickly identify and resolve complex technical issues

·       Excellent communication and interpersonal skills, with the ability to explain technical concepts to a non-technical audience

·       Proficiency in using diagnostic tools and testing equipment

·       Knowledge of relevant industry standards and regulations

·       Process with own car, mobility to travel to customer sites

·       Willingness to travel regional to support overseas team and customers.