Responsibilities:

Lead and manage all Facilities Management (FM) operations, acting as the primary point of contact for all FM-related matters, ensuring seamless integration with client operations.

Ensure the facilities are safe, functional, and compliant with regulatory standards, while fostering an environment that supports operational efficiency and productivity.

Monitor and track performance, reporting on key metrics, and addressing issues related to service delivery, discipline, and finance. Ensure transparent communication with stakeholders.

Drive continuous improvement by providing data-driven recommendations to address service failures or KPI shortfalls, with clear resource and performance optimization strategies.

Participate in strategic meetings to evaluate service performance, address operational challenges, and refine FM strategies in alignment with organizational goals.

Collaborate with cross-functional teams, including technical specialists, contractors, and regulatory bodies, to ensure timely and cost-effective delivery of FM services.

Resolve FM-related concerns and escalating issues as needed while ensuring alignment with customer expectations and contractual obligations.

Lead and manage all Facilities Management (FM) operations, acting as the primary point of contact for all FM-related matters, ensuring seamless integration with client operations.

Ensure the facilities are safe, functional, and compliant with regulatory standards, while fostering an environment that supports operational efficiency and productivity.

Monitor and track performance, reporting on key metrics, and addressing issues related to service delivery, discipline, and finance. Ensure transparent communication with stakeholders.

Drive continuous improvement by providing data-driven recommendations to address service failures or KPI shortfalls, with clear resource and performance optimization strategies.

Participate in strategic meetings to evaluate service performance, address operational challenges, and refine FM strategies in alignment with organizational goals.

Collaborate with cross-functional teams, including technical specialists, contractors, and regulatory bodies, to ensure timely and cost-effective delivery of FM services.

Resolve FM-related concerns and escalating issues as needed while ensuring alignment with customer expectations and contractual obligations.

Requirements:

Degree in Facilities Management, Property Management, Engineering, or a related discipline.

A minimum of 5 years of relevant experience in facilities management, with at least 2 years in a managerial role.

Proven expertise in Integrated Facilities Management (IFM) services delivery within a contractor or client-side role.

Strong leadership, communication, interpersonal, and team management skills.

Deep understanding of statutory and regulatory compliance requirements, as well as the latest trends and best practices in FM.

Proficiency in FM management software and data analysis tools.