Responsibilities
IT Support and Service Delivery
Documentation, Training and Continuous Improvement
Requirements

We are seeking an IT Executive to provide reliable, responsive and user-focused IT support across the organisation. The role supports day-to-day technology operations, including user devices, business applications, cloud-based services and endpoint management through Microsoft Intune. The successful candidate will also contribute to IT documentation, staff enablement and the coordination of IT projects.

• Provide support for end users across IT services, including infrastructure, hardware, software and business application issues.
• Log, track and update support tickets, ensuring timely resolution and clear communication with users.
• Collaborate with colleagues, vendors and stakeholders to deliver effective and consistent IT support.
• Assist with the setup, configuration and management of laptops, tablets and mobile devices using Microsoft Intune.
• Carryout regular checks and basic audits to support compliance with internal security policies and IT best practices.
• Maintain accurate and up-to-date IT documentation, guides and internal knowledge materials.
• Conduct IT workshops or user briefings to help staff use digital tools effectively and securely.
• Keep current with relevant IT tools, platforms and service updates, and recommend practical improvements to existing processes and systems.
• Contribute to business process improvements by identifying recurring issues and documenting effective resolutions.
• IT Project Support
• Support IT project planning by assisting with scope definition, objectives, deliverables, timelines and stakeholder coordination.
• Coordinate project activities, resources and dependencies to help ensure smooth execution.
• Assist with tracking project progress against milestones, KPIs, and maintain project documentation such as plans, status updates, risk registers and issue logs.
• Any other duties as assigned.
• Diploma or higher qualification in Information Technology, Computer Science or a related discipline.
• Minimum three years of experience supporting IT infrastructure and end users in a medium-sized enterprise environment.
• Working knowledge of IT infrastructure and technologies, including networks, databases and business applications.
• Hands-on familiarity with Microsoft Intune, Microsoft M365 products, cloud service support, ticketing processes and IT documentation are essential.
• Strong troubleshooting ability across applications and hardware systems.
• Good interpersonal skills, with the ability to communicate clearly and professionally with users, colleagues, vendors and stakeholders.
• Service-oriented and patient when supporting users with varying levels of technical knowledge.
• Willing to learn and support new applications as job scope evolves.