[Contract Position] 

Job Description: 

We are seeking a Client Relations Executive to serve as a key liaison between SINDA and the community. In this role, you will deliver high-quality, client-centric service that supports SINDA’s mission and values. 

Responsibilities: 

Client Service & Service Excellence 

Manage day-to-day client service operations across multiple channels, including calls, emails, online platforms and walk-ins 

Provide empathetic, professional support across all client interactions  

Deliver clear and accurate information on SINDA’s programmes and services  

Ensure clients are guided and supported throughout their interactions with SINDA  

Respond promptly to enquiries, feedback, and service-related matters (e.g., within 1–2 working days), ensuring effective follow-up and resolution 

Anticipate clients’ needs and concerns, and take prompt, proactive steps to provide appropriate support and guidance. 

Contribute to the continuous improvement of service delivery by identifying gaps, proposing enhancements, and implementing best practices 

Work independently while adhering to established SOPs, guidelines and service standards 

SINDA Fund Administration 

Support and process SINDA Fund contributions  

Engage stakeholders, including beneficiaries and the community, on matters related to the SINDA Fund

Ensure applications are reviewed, verified and processed within stipulated timelines 

Data Management  

Ensure all client interactions are accurately recorded in accordance with established guidelines  

Maintain reliable, complete and up-to-date data for reporting and analysis  

Present information and analysis in a clear, structured and accessible manner 

Develop dashboards and reports using tools such as Excel, PowerPoint, or Power BI for reporting purposes 

Requirements:

A Diploma or Degree in any discipline, with relevant experience in customer-facing or service-oriented roles are preferred. Experience in a public/ social service sector will be an added advantage 

Strong interpersonal and communication skills, with the ability to engage and manage stakeholders across different levels effectively 

Proven ability to manage multiple tasks while maintaining quality, accuracy, and timeliness  

Proficient in Microsoft Office applications 

Able to participate in SINDA-wide events, when required 

Approved overtime hours will be compensated with time off or off-in lieu in accordance with internal policy 

Our Welfare: 

We aim to take care of your well-being. 

We provide: 

Career development opportunities 

Flexible working hours 

AWS/ Bonuses 

Health insurance 

Wellness programmes 

Interested candidates can send their resumes with current and expected salary information.   

Only shortlisted candidates will be notified. We thank all applicants for their interest.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by SINDA to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act 2012.