Responsibilities

Manage and respond to customer enquiries across email, WhatsApp and phone

Process and monitor online orders to ensure accuracy from confirmation to fulfilment

Coordinate with internal teams to resolve customer issues or order discrepancies

Liaise with operation team to ensure smooth order processing, fulfilment and delivery

Perform other administrative and ad-hoc duties as assigned

Requirements

Excellent written and verbal communication skills

Proactive, resourceful, and able to work well in a fast-paced environment

Customer-focused with a positive attitude and strong problem-solving mindset