Infrastructure Operations Engineer

Job Summary

We are looking for an Infrastructure Operations Engineer to support the deployment, operation, maintenance, and troubleshooting of server and network infrastructure.

Key Responsibilities:

1. Server Infrastructure Support

* Deploy, install, configure, and maintain server infrastructure, including GPU servers, X86 servers, storage systems, and related hardware.

* Perform hardware diagnostics and troubleshooting for servers, storage devices, memory modules, disks, power supplies, and other components.

* Assist in hardware replacement, repair, and preventive maintenance activities.

* Maintain asset records, maintenance logs, and spare parts inventory.

* Coordinate with vendors and manufacturers on warranty and RMA cases when required.

* Provide remote and onsite technical support for infrastructure-related issues.

2. Data Center Operations

* Support data center deployment activities, including rack installation, equipment mounting, structured cabling, labeling, and power connection.

* Assist with installation and commissioning of servers, network devices, and storage systems.

* Perform routine inspections and health checks of data center equipment.

* Ensure compliance with operational and safety procedures within the data center environment.

3. Network & Infrastructure Maintenance

* Support the operation and maintenance of network devices, including switches, routers, and firewalls.

* Monitor infrastructure performance and respond to incidents in a timely manner.

* Troubleshoot connectivity, hardware, and infrastructure-related issues.

* Escalate complex technical issues to senior engineers or vendors when necessary.

4. Documentation & Reporting

* Maintain accurate technical documentation, maintenance records, and inventory information.

* Prepare incident reports and maintenance reports.

* Update operational procedures and knowledge base documentation when required.

5. Continuous Improvement

* Participate in preventive maintenance activities to improve infrastructure reliability.

* Assist in identifying recurring issues and implementing corrective actions.

* Stay updated on server, storage, networking, and AI infrastructure technologies.

Requirements:

1. Education

* Diploma or Bachelor's Degree in Information Technology, Computer Science, Telecommunications, Electronics Engineering, or related fields.

2. Experience

* Years of experience in server, network, or data center operations is preferred.

* Experience with enterprise servers, storage systems, and networking equipment.

* Experience supporting GPU servers or AI infrastructure is an advantage.

3. Soft Skills

* Good troubleshooting and analytical skills.

* Strong communication and teamwork abilities.

* Willingness to work onsite at customer locations or data centers when required.