The Data Center Operations Technician has overall responsibility to support the troubleshooting and coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

Lead a team of contractors or vendors and support in the daily data centre operations

Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities

Monitor critical facilities and infrastructure system alerts and perform necessary escalation

Perform incident management and escalation pertaining to any facilities and system downtime

Manage and administer the service desk operations

Ensure the implementation of safe systems on site activities.  

Liaison with UOB BUs in regard to utilities, building services / facilities and systems issues

Assist in the planning and execution of disaster recovery activities

Administer and ensure building records, licenses, permit and etc are properly documented.

Ensure procedures, processes and service level are being followed for any service delivery and operations

Periodic review of the data centre operations and report any gaps and issues

Prepare and update of Data Centre and Service Desk monthly report

Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

Possess a Diploma in Computer Science or equivalent

Possess Data Centre Certifications such as Certified Data Centre Professional

Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management

Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc

Familiar with Service Desk operations and incident management process

Basic understanding on the operation of MEP systems

Resourceful, analytical and problem solving skill

Good communications and interpersonal skills