Job description for Customer Service Officer & Permit Declarant at HR Focus
Location: Clementi Loop
Working Hours: Mon to Fri, 8am - 5pm. Alternate Sat, 8am - 12pm
Salary Range: Up to $3500
Main Duties & Responsibilities
Assist in daily service operations to enhance standards, inventory management, customer service, quality, and efficiency
Support customer service and inventory control to ensure prompt, high-quality delivery, with swift rectification of any deficiencies
Apply best practices in service standards, operations, inventory control, and customer service for maximum efficiency
Maintain customer files with quotations, prepare internal approval forms, and manage related documentation
Monitor shipping status and liaise with hauliers and shipping companies to ensure timely import/export of containers
Ensure correct Harmonised Tariff Schedule (HTS) classification for permit declarations
Prepare accurate Customs/Tradenet permits and secure clearance for import, export, and duty payment
Liaise with Customs on discrepancies and queries, including TradeFirst renewal processes
Close job files promptly and confirm Customs duties payment with customers
Generate inventory reports and issue invoices monthly or as required
Continuously improve operational services and adopt professional development practices
Review and propose process corrections when necessary, and periodically evaluate performance
Maintain harmonious relations with other divisions/departments
Be self-motivated to enhance productivity and perform tasks assigned by management
Job Requirements
Diploma in Logistics or equivalent (minimum)
3–5 years of relevant experience in warehouse/logistics preferred
Experience in Licensed Warehouse environments and Customs compliance, including permit declaration
Proficiency in Microsoft Office applications
Strong organizational skills, attention to detail, and ability to work independently
HR Focus
EA Licence No.: 13C6829
Agent ID: R1439055
Name: Lydia Zhu
(We regret that only shortlisted candidates will be notified)
