Responsibilities

Handle day‑to‑day administrative tasks including data entry, filing, document preparation, and record keeping

Manage customer inquiries via phone, email, WhatsApp, or social media in a professional and timely manner

Provide accurate information about products, services, orders, and policies

Process customer orders, payments, refunds, and follow‑ups

Resolve customer issues and complaints calmly and efficiently, escalating when required

Coordinate with internal teams to ensure smooth operations and customer satisfaction