Customer Service Assistant (Customer Fulfilment Team)

We are an established import/export & courier company (located in the east), currently expanding & offering rewarding careers to potential candidates to join us immediately as Operations Officer:

To be responsible for managing the full import process for a shipment for specified accounts, from start to finish.

 To liaise with overseas offices, partners and agents. To assist in the smooth running of operations for the department.

 Responsibilities

 - To ensure compliance with the customs regulations of Singapore

- To manage goods for assigned accounts; from charging, costing and arranging movement of goods & consignments.

- Providing rates/ billing info on shipments.

Prepare and review documentation for Customs compliance and other governmental entities.

Data Entry for shipping and freight manifests.

Manage customer requests via phone and email.

Maintain professional demeanor with internal and external customers.

Monitoring and reporting on key performance indicators (KPIs) to track efficiency and effectiveness.

Requirements 

. Singaporean/Permanent residents are preferred

· Must possess at least Sec/GCE ‘N’ or ‘O’ Levels

· Conversant in Chinese and English (is a MUST to liaise with China customers).

· At least 1-2 years’ experience in similar industry preferred.

·       5.5 days work-week after confirmation (Alternate Saturday)

·       Dental and medical benefits

·       14 days of annual leave & medical leave

·       Annual variable bonus (subject to the Company's performance and approval by management)