Job Responsibilities

Act as the primary source of contact for local & overseas customer inquiries, orders and day-to-day coordination.

Create and maintain accurate customer accounts records in the system

Provide timely and professional customer service to Customers / Agents/ Distributors within the assigned geographical area.

Provide backup support to team members as needed to ensure continuity of operations

Support the Global Commercial Director, Regional Business Manager and Area Sales Manager to extract historical sales data and prepare quotations whenever required

Coordinate with Customers/Agents/Distributors on Purchase Order, Sales Order Confirmation and required shipping schedules, aligning delivery timelines based on production lead-time and transit-time

Process customer orders and perform regular follow-up to ensure timely order fulfillment.

Monitor order and shipment status by coordinating with production/planning and logistic teams and ensure timely updates are communicated to customers, especially in case of delays.

Handle customer complaints, provide appropriate solutions within defined timelines, follow through the resolution

Coordinate and ensure completion of customer questionnaires with internal stakeholders

Collect and analyze customer feedback (e.g. customer satisfaction surveys) to support continuous improvement and enhance customer satisfaction.

Build and maintain strong customer relationships through effective communication.

Provide accurate, timely and complete information using appropriate tools and systems

Maintain records of customer interactions, transactions and documentation

Support sample requests and coordinate follow-up on feedback where required

Maintain and manage sales—related documentation (e.g. Corrective Action Report, Customer Article Structure, Customer Satisfaction Surveys

Assist in training new or temporary staff when required

Provide general sales administration support (e.g. application Jurong Island passes for visitors

Contribute to team objectives and support ad-hoc tasks as needed.

Requirements 

Degree in Chemistry / Chemical Process Technology / Applied Chemistry

Preferably 1-2 years of working experience in B2B sales customer service & administration

Fresh graduates are welcome to apply.

Good communication skills

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different cultures and nationalities.

Ability to multi-task, prioritize and manage time effectively.

Independent yet strong team player

Fluent in spoken and written English 

Proficient in Microsoft Word, Excel, PowerPoint

Willingness to work on Jurong Island; company transport provided.