ABOUT TERRA SYSTEMS

Since 2003, Terra International has been a trusted leader in IT systems integration, delivering customized, efficient, and cost-effective solutions to SMEs and government agencies. Headquartered in Singapore, we operate in over 10 countries across the Asia Pacific. At Terra Systems, we specialize in Data & Voice Networking, Contact Centre Solutions, Software Engineering, and Managed Services. Our mission is to empower clients with cutting-edge technology, enhancing productivity, efficiency, and customer satisfaction. With strategic partnerships and a team of skilled professionals, we ensure that organizations stay ahead in today’s fast-moving digital landscape.

Visit us at terra.systems to learn more.

ABOUT THE ROLE

Are you calm under pressure? Do you thrive in high-stakes situations? As an SCDF CALL OPERATOR, you’ll be the critical link between emergencies and life-saving response teams. Your voice will provide reassurance, your quick thinking will guide urgent situations, and your decisions could make all the difference.

This is more than just a job, it’s a mission. Join us and be part of a frontline emergency response team that directly impacts lives.

Location: UBI, SINGAPORE 
Role: SCDF CALL OPERATOR
Shift Pattern: 2 days work, 2 days off (12-hour shifts)
   Day 1: 8:00 AM – 8:00 PM
   Day 2: 8:00 PM – 8:00 AM
   Day 3 & 4: Off

RESPONSIBILITIES

Answer and manage emergency calls with professionalism and composure.

Assess emergency situations and gather critical details for dispatch teams.

Provide life-saving guidance to distressed callers over the phone.

Perform telephone triaging to ensure the right resources are sent quickly.

Maintain accurate records and document each call efficiently.

Monitor ongoing incidents and relay updates to response teams.

Stay up-to-date with emergency protocols through regular training.

WHAT WE ARE LOOKING FOR

Experience: At least 1 year in a call centre environment or medically related field.

Education: Minimum 3 GCE O Levels (including English)

Languages: Fluent in English and a Mother Tongue language (spoken & written).

Skills & Attributes:

Strong ability to stay calm under pressure and make quick decisions.

Empathetic and compassionate, able to reassure distressed callers.

Detail-oriented with strong organizational skills.

Comfortable with computer systems and typing

IMPORTANT

All shortlisted participants will be required to go through 

Terra Systems Pre Assessment

SCDF Security Screening

SCDF Panel Interview

SCDF Psychometric Assessment 

Training will be provided during which training allowance will be paid. FULL attendance will be required. The training is estimated to take place from 15 June 2026 to 3 July 2026.