Role Overview

We are looking for an experienced and driven Cluster Manager to oversee the operations of 3 food courts, ensuring smooth daily management, strong tenant relationships, and consistent business growth.

This role requires a highly capable leader with strong management skills, operational excellence, and a sales-driven mindset (30% focus on revenue growth, leasing, and business development).

Key Responsibilities

Operations Management

• Oversee daily operations of 3 food courts to ensure smooth and efficient performance.

• Manage site supervisors, operations teams, and service staff across all locations.

• Ensure cleanliness, maintenance, safety, and compliance standards are met.

• Monitor manpower planning, rostering, and productivity.

• Resolve operational issues, customer complaints, and tenant concerns promptly.

• Implement SOPs and improve workflow efficiency across all outlets.

• Conduct regular site inspections and performance reviews.

• Manage budgets, operating costs, and P&L performance.

• Ensure excellent customer experience across all food court locations.

Sales & Business Development

• Drive sales growth and footfall strategies for all food courts.

• Build strong relationships with tenants to improve sales performance.

• Identify opportunities for promotions, events, and marketing campaigns.

• Support leasing efforts by sourcing and onboarding quality tenants.

• Analyse tenant sales performance and recommend business improvement plans.

• Negotiate renewals, rental opportunities, and revenue enhancement initiatives.

Requirements

• Minimum 5 years’ experience in food court, retail mall, F&B operations, or multi-site management.

• Proven experience managing multiple outlets / locations.

• Strong leadership and people management skills.

• Good understanding of tenant management and leasing coordination.

• Sales-oriented mindset with business growth experience.

• Strong problem-solving and decision-making ability.

• Able to work under pressure in a fast-paced environment.

• Good communication and stakeholder management skills.

• Proficient in budgeting, reporting, and operations planning.

Preferred Qualities

• Hands-on leader who can be on-site when required.

• Strong discipline, accountability, and execution skills.

• Good network within F&B / retail industry is an advantage.

• Customer-focused and commercially driven.