Summary

The Cargo Agent is responsible for timely processing and screening of import and export documentation. He/she is also responsible for accurate entries of records into Cargo Management System (CMS).

Duties and Responsibilities

Handle customers’/ airline/ agents’ enquiries in a polite and efficient manner

Attend to customers in collecting/ delivering of cargo including receiving of payments

Liaise with warehouse operations team as appropriate

Screens accuracy of paperwork submitted for inbound releases as well as acceptance on outbound shipments

Update consignments records in Cargo Management System (CMS) and airline systems and maintain computer database

Sorting and dispatching of cargo documents in accordance to airline requirements

Coordinate with carriers/ Ground Handling Agents and arrange transfer of all transhipment traffic

Conduct tracing activity and any other relevant action following short/ over shipments of documents/cargo

Update filing as necessary

Supervising a team of subordinate working under the sections

Ensure compliance with all workplace safety, security, and health policies and procedures

Any other duties as assigned by the duty manager or step up to take supervisory role in the absence of the supervisor

Requirements

GCE ‘O’ or ‘N’ Levels

Experience in logistics & warehouse is an advantage