• Incident Investigation and Analysis
• Ensure incidents are lodged and escalated on a timely basis
• Lead and coordinate in-depth investigation of operational risk incidents across Wealth Management Business in Singapore and Hong Kong
• Conduct structured fact-finding and evidence analysis to determine root causes and contributing factors.
• Assess downstream and upstream impact and to ensure that the actions proposed / taken address the issues taking into consideration immediate, past and future impact. Assess adequacy and effectiveness of proposed remediation actions and preventive measures.
• Perform trend analysis to identify opportunities to reinforce control framework
• Escalation and Governance
• Ensure timely escalation of incidents to Senior Management in line with defined thresholds and governance requirements.
• Prepare clear and concise incident summaries, analyses, and reporting materials for management and governance committee (i.e. ICC, ORCC).
• Stakeholder Coordination
• Act as a key point of coordination between Front Office, Operations, Compliance, Legal, Finance, IT and other relevant stakeholders for incident matters.
• Liaise with Head Office and regional counterparts to ensure consistency of incident handling and alignment with Group expectations.
• Facilitate effective ownership and accountability for incident remediation.
• Reporting and Continuous Improvement
• Produce incident reports (i.e. quarterly reporting), trend analysis for management reporting.
• Contribute to the review and enhancement of incident-related procedures, escalation matrices, and governance frameworks.
• Support internal audits, inspections, and ad-hoc risk reviews related to operational incidents.
• Assist in the various Risk Reporting(s) required in various forums and to Head Office.

Other contributions

• Risk Assessment and Reporting
• Participate in the review and collation exercise of the annual Enterprise Risk Assessments, such as Risk Cartography Self-Assessment and Risk Identification etc.
• Take on ad hoc project assigned by the Head of Conduct and Control - Governance, Advisory and Surveillance.

What is required for you to succeed?

• Strong understanding of risk control framework and operational risk management
• Strong stakeholder management and collaboration skills
• Structured, detail-oriented, and methodical approach
• Strong analytical skills with the ability to assess and articulate risk impacts
• Strong written and verbal communication skills, with the ability to prevent investigation findings clearly and concisely to governance forums

Required education/certification/licenses

• At least 5 to 8 years and beyond of relevant experience in Operational Risk, Incident Management, Internal Control, Audit, or related risk functions, preferably within private banking or wealth management.
• Strong experience in operational incident investigation, including fact-finding, timeline reconstruction, root cause analysis, and remediation assessment.
• Sound understanding of Operational Risk Management frameworks, internal controls, and governance within private banking space.
• Strong ability in data analysis as this role requires a candidate to work on various dashboard reporting to Management or relevant investigative work.