Job Description

Process, track, and monitor customers’ orders with accuracy and efficiency.

Provide confirmation and delivery schedule of goods to the customers.

Update customers on the changes to the delivery schedule of their order(s).

Liaise with relevant parties on logistics arrangements.

Monitor orders and follow up with customer(s) on outstanding payments.

Handle documentation and ensure records are properly maintained.

Support in preparing invoices, COO and other work orders.

Respond to phone calls, emails, and general inquiries related to operations.

Prepare outgoing samples, update sample stock list and arrange courier to customers.

Work closely with sales, production and warehouse personnel on day-to-day activities.

Any other ad-hoc duties assigned by supervisor.

Experienced applicant(s) may be assessed as Operations Executive.

Requirement

Possesses minimum "O" level / ITE certificate

Minimum 2 years of hands-on working experience in order processing, tracking, and shipment coordination.

Strong attention to detail in pricing verification and order management.

Ability to respond to customers' enquiries professionally and maintain strong relationships.

Proficient in MS Office application.