Key Responsibilities

Operations Management

Oversee the day-to-day operations of the outlet, including FOH and BOH coordination.

Ensure smooth service flow during peak and off-peak hours.

Monitor outlet cleanliness, ambiance, and adherence to brand standards.

Implement and enforce company SOPs to maintain efficiency and quality.

Customer Experience

Lead by example in delivering excellent customer service.

Handle guest complaints and feedback professionally and promptly.

Maintain strong guest relationships to encourage repeat business.

Financial Performance

Work towards achieving sales, revenue, and profitability targets.

Monitor daily sales reports, control costs, and manage inventory to reduce wastage.

Assist in pricing strategies, promotional activities, and upselling initiatives.

People Leadership

Supervise, train, and motivate staff to achieve high performance and service standards.

Plan shift rosters, manage attendance, and ensure adequate manpower coverage.

Conduct performance reviews and provide coaching for team development.

Uphold discipline and handle HR-related matters in coordination with the HR department.

Compliance & Safety

Ensure the outlet complies with NEA, SFA, MOM, and liquor licensing regulations.

Enforce food hygiene, workplace safety, and responsible alcohol service practices.

Conduct regular audits and corrective actions to maintain compliance.

Collaboration & Reporting

Work closely with the marketing team on promotions and events.

Liaise with the kitchen team to ensure smooth coordination between FOH and BOH.

Prepare and submit weekly/monthly reports on sales performance, staffing, and operational issues.

Requirements

Diploma/Degree in Hospitality Management, Business, or related field preferred.

At least 3–5 years of experience in F&B operations, with 1–2 years in a supervisory/managerial role.

Strong leadership and communication skills with the ability to manage a diverse team.

Hands-on, service-oriented, and proactive in problem-solving.

Strong knowledge of Singapore’s F&B regulatory requirements.

Willing to work shifts, weekends, and public holidays.

Description about the concept:
Bae's Cocktail Club is opening a new concept housed within the National Gallery Singapore, brought to life by the award-winning minds behind The Proper Concepts Collective, Native Holdings, Chuga Soju and Labyrinth. Across two immersive levels, we blend soulful Singaporean cuisine, innovative cocktails, and nostalgic music-driven vibes—offering guests a seamless day-to-night experience.

From rooftop dining with skyline views to intimate lounge revelry, we celebrate the spirit and flavour of modern Singapore, reimagined.