Summary

Responsible for deploying mobile robots at customer sites end-to-end—from on-site setup and configuration to validation, go-live support, and customer training—while coordinating with customer stakeholders and internal engineering/operations teams to ensure a stable, successful deployment.

Responsibilities

Set up robots at customer sites, including mechanical assembly, sensor mounting, power-up, charging dock installation, and initial functional checks.

Conduct pre-deployment checks on site conditions, flag risks, and work with customers to resolve gaps before go-live.

Perform mapping, localisation tuning, route definition, and configuration of robot parameters to suit the customer’s operational environment.

Configure and validate WiFi / network connectivity, cloud access, and integration with fleet management systems or customer IT requirements.

Execute acceptance test procedures, verify performance against agreed criteria, and provide on-site support during initial live operations to stabilise the deployment.

Train customer operators and supervisors on basic robot operation, safety procedures, and first-level troubleshooting; hand over documentation and escalation contacts.

Identify early-life issues, collect logs and evidence, perform first-level troubleshooting, and escalate complex problems to maintenance, software, or engineering teams.

Complete deployment reports, update asset records, and provide feedback to operations and engineering teams on site-specific challenges and improvement opportunities.

Requirements

Diploma or Bachelor’s degree in Engineering (Mechanical, Electrical, Mechatronics, Robotics) or equivalent practical experience.

Hands-on experience with on-site installation, commissioning, or field service of electromechanical systems (robots, AGVs/AMRs, automation equipment, industrial machines).

Comfortable working with basic networking concepts (WiFi, IP addressing, access points, firewall/ports) and coordinating with customer IT teams.

Ability to read and follow technical documentation, procedures, and checklists; strong attention to detail and safety.

Strong troubleshooting skills (hardware, software, and system-level) with a structured approach to evidence collection and escalation.

Good customer-facing communication skills; able to train operators and explain technical concepts clearly.

Willingness to travel to customer sites and work flexible hours as needed for deployment schedules.