Key Responsibilities:
Provide customers with on-site guidance and training for product trials, help customers
solve technical problems, become a technical communication bridge between customers
and the company, and maintain good customer relations.
Cooperate with the sales team to identify business opportunities, provide solutions and
after-sales technical support. Responsible for the preparation of project proposals, bids,
test reports, implementation plans and other technical documents.
Collect and sort out the needs from the client and the market, and provide more
accurate and timely information for back-end products and R&D.
Participate in relevant marketing activities and keynote speeches.
Carry out technical exchanges and cooperation with partners.
Ticket processing.
Qualifications:
▪ Bachelor's degree in Computer Science, Computer Engineering, or related field.
▪ 1+ years of working experience in IT and Internet related companies. Familiar with the
mainstream technology and related company products in the cloud computing industry.
▪ Experience in after-sales, R&D or operation and maintenance of medium and large-
scale projects is preferred.
▪ Excellent communication skills, including the ability to communicate technical
information to both technical and non-technical audiences.
▪ Ability to work independently and collaboratively in a team environment.
▪ Strong problem-solving and analytical skills.
If you meet the above qualifications and are passionate about cloud native technologies,
DevOps practices, Kubernetes, and container platform technology, we encourage you to
apply for this exciting opportunity to join our team as a Technical Support Engineer in the
cloud native, DevOps, Kubernetes, and container platform area.
For exceptionally qualified senior candidates, there is potential to be appointed as Regional Leader of the overseas delivery team。