Core Administrative Duties

· Handle daily customer enquiries (WhatsApp, phone calls, email, website)
· Process flower orders from:Shopify websiteWalk-in customersWhatsApp ordersMarketplace platforms
· Prepare invoices, receipts, quotations, and payment records
· Update customer database and order details
· Coordinate delivery schedules with drivers / delivery platforms

· Ensure orders are properly entered into system
· Track urgent / same-day delivery orders
· Follow up on incomplete or pending payments
· Monitor daily order flow and production queue
· Monitor flower stock and packaging materials
· Record incoming flowers and supplies
· Coordinate with flower suppliers and wholesalers
· Inform florist team on low stock items
· Help maintain freshness rotation system

· Confirm order details:Recipient name

Delivery address

Delivery timing

Card message

Product selection