Job description for Admin Associate at Active Global Specialised Caregivers
Responsibilities:
- Report directly to the Assistant General Manager.
- Answer client inquiries on the several services provided by the organization.
- Provide accurate information to clients on policies, procedures and service.
- Apply to the Ministry of Manpower for Work Permits, following up promptly and communicating to all parties the statuses in a timely and accurate manner.
- Ensure prompt and accurate documentation for all applications and processes from applying for the Work Permit to issuance to fetching/returning of the FDW-caregiver.
- Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
- Ensure all country, organization and Ministry of Manpower requirements and SOPs are adhered to.
- Assist with the sales team when required.
- Participate & represent on behalf of the company’s services with confidence.
- Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.
- Any other duties assigned.
Requirements:
- 1-2 years of experience in an operational capacity in customer service and administrative roles.
- Diploma or Degree in any field would be advantageous.
- Certificate of Employment Intermediary (CEI Basic) is a requirement, candidates without may still be considered.
- Takes initiative and able to be flexible while adhering to SOPs at the same time.
- Proficiency in Microsoft Office Suite applications.
- Good command of English (Written & verbal).
- Experience in healthcare would be advantageous.
- 5-days work week including Saturdays.
- Must be ready to answer client queries at any time.
- Singaporeans only.
Benefits:
- Attractive base salary and excellent incentive model.
- Great opportunity for career development in a growing market and company.
- Industry-specific training and coaching by a highly experienced team.
- 15 days annual leave.
Name: Muhammad Asraf Bin Mohd Jabbir
EA Reg no.: R1872607
