Workforce Management Specialist - Full WFH
Yogyakarta, Indonesia (Remote possible)
Job benefits
Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At Niagahoster, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining with Niagahoster allows you to work anywhere without place-constraint.
Healthcare And Wellness
Healthcare and wellness are key factors to productivity at work. To make sure that you are doing well, we have prepared various healthcare and wellness programs that can help you take care of yourself.
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Medical coverage
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Must have skills
Job description for Workforce Management Specialist - Full WFH at Niagahoster
Niagahoster is a part of Hostinger. We are a tech company based in Yogyakarta that provides web-hosting services for Indonesia and the world. We are searching for a Customer Success - Workforce Management Specialist. To be successful in this you need to be proficient in estimating shifts, using google sheets with complex formulas, and able to communicate with multiple stakeholders.
Roles and responsibilities:
- Build and manage the Customer Success teams’ daily schedules in reflection to the workload;
- Schedule and forecast assumptions based on data collected;
- Stay involved and react to immediate changes to ensure our customers receive high-quality service;
- Exercise data collection processes and scale them in our global market;
- Proactively look for patterns, solutions, and opportunities to benefit our resource distribution.
What we offer:
- Access anything you need for your continuous professional development - from training courses and reference books to the world’s best conferences.
- Ability to take on full ownership of your work and results with no limits to your ideas.
- A team of experienced and friendly global colleagues.
- Work from anywhere setup.
Job Requirements
- Hold min. bachelor degree from any major
- Experienced as a customer service or workforce management specialist for at least 1 year
- Strong communication skills in English; min. B2 English level (TOEFL 500 or equivalent)
- Proven ability to create relationships with leaders and others to effectively problem solve and develop solutions for staffing challenges;
- Knowledge of and proficient with Google Sheets & its complex formulas;
- Experienced in or strong desire to learn about workload and workforce management;
- A daring attitude to challenge the status quo and make quick decisions.
About the company
Niagahoster is a company providing technology information services based in Yogyakarta and affiliate with Hostinger International. By 2020, Niagahoster has supported 350.000 web users in Indonesia, which is not only centralized in Java but spread over Sulawesi, Sumatera, Bali, Kalimantan, and some other areas in Eastern Indonesia. Moreover, highlighting its commitment to enable people to achieve their success online, Niagahoster keeps supporting more small micro medium enterprises in Indonesia. Further information, kindly visits our website www.niagahoster.co.id and follow our Instagram @niagahoster.id @insideniagahoster.
Awards:
Niagahoster in 2019 received an award from MIX Marcomm Magazine as the Best Corporate Sustainability Initiatives Awards 2019 category “The Best of Cause Promotion.”
Office address
Jl. Palagan Tentara Pelajar No.81, Jongkang, Sariharjo, Kec. Ngaglik, Kabupaten Sleman, Daerah Istimewa YogyakartaCompany gallery
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