Job description for Waiter / Waitress at White BeeHoon Restaurant Pte Ltd
Job Description & Requirements
๐ฉโ๐ณ Service Crew โ Job Description
Role Overview
As a Service Crew Member, you will play an important role in delivering excellent customer service and supporting smooth restaurant operations in a Chinese F&B restaurant environment. You will be responsible for supporting various service stations, including cashier, bar, hostess, dine-in and takeaway operations.
Key Responsibilities
๐ธ Cashier
Greet customers warmly and process dine-in and takeaway orders accurately.
Handle cash, credit card and digital payments responsibly.
Maintain cleanliness and organization of the cashier station.
๐ธ Bar Crew
Prepare and serve Chinese teas, soft drinks and other beverages according to established standards.
Ensure consistency, quality and presentation of all beverages.
Maintain proper hygiene, cleanliness and food safety standards.
๐ธ Hostess / Guest Service
Welcome and assist customers professionally upon arrival.
Manage reservations, walk-ins and table seating efficiently.
Provide attentive and courteous service throughout the dining experience.
Maintain a friendly and composed manner, particularly during peak periods.
๐ธ Main Station Coordinator โ Dine-In & Takeaway
Coordinate the smooth flow of dine-in and takeaway orders.
Liaise closely with the kitchen, service and delivery teams to ensure timely and accurate order fulfilment.
Monitor order progress and proactively resolve service issues.
Communicate clearly with team members to maintain efficient restaurant operations.
Job Requirements
Prior experience in a Chinese F&B / restaurant environment is an advantage.
Customer-oriented with a positive, friendly and service-focused attitude.
Able to communicate effectively in both English and Mandarin is essential, as the restaurant serves both Chinese-speaking and non-Chinese-speaking customers.
Energetic, responsible and able to work effectively in a team.
Comfortable working in a fast-paced Chinese restaurant environment.
Willing to learn, take initiative and develop new skills.
Able to stand for extended periods and carry food trays when required.
Prior F&B experience is preferred but not mandatory; training will be provided for suitable candidates.
