Upselling Agent (On-Site)

Customer Lifecycle Management will be responsible for maintaining and growing revenue from existing Majoo customers. This includes proactively driving upsell opportunities, managing renewal processes, and executing strategies to prevent churn. You’ll be the trusted advisor for our customers, ensuring they get continuous value from Majoo and remain loyal advocates of our platform.

Key Responsibilities:

1. Manage a portfolio of existing customers to ensure high engagement, satisfaction, and long-term loyalty.
2. Proactively identify upselling and cross-selling opportunities based on customer needs, product usage, and growth potential.
3. Own the renewal process end-to-end — from early engagement, negotiation, to closure — to secure contract extensions or plan continuations.
4. Monitor customer health scores and behaviors to detect early warning signs of churn; take timely action to re-engage and retain customers.
5. Collaborate with internal teams (Sales, Customer Support, Product, Implementation) to resolve issues and ensure a seamless customer experience.
6. Maintain accurate and up-to-date customer records, renewals pipeline, and notes in CRM systems.
7. Achieve individual and team targets for upsell, renewal rate, and churn reduction.

Requirements:

1. 1–3 years of experience in Customer Success, Account Management, Renewals, or Inside Sales, preferably in SaaS or digital business platforms.
2. Proven success in managing renewals, identifying upsell opportunities, and reducing churn.
3. Excellent communication and interpersonal skills with a strong customer-centric mindset.
4. Target-driven and proactive in managing a high-volume customer base.
5. Able to build trust, handle objections, and resolve concerns in a consultative manner.
6. Comfortable using any kind of CRM tools.