Trưởng nhóm Chăm sóc khách hàng

HAILI COMPANY LIMITED

Company prefers not to disclose

Operations & Customer Service

Full-Time · On-site

Minimum Bachelor’s Degree

5 - 10 years of experience

This job was closed

Job Requirements

On-site

5 - 10 years of experience

Minimum Bachelor’s Degree

Skills

Call Center

Customer Service

Teamwork

Customer Relationship Management

B2C Sales

Customer Experience

Team Management

Job Benefits

Career Path

This job post is managed by

Quyen Nguyen

Job description for Trưởng nhóm Chăm sóc khách hàng at HAILI COMPANY LIMITED

- Planning and implementation for whole Cartridge replacement and Happy

call/Referral activities to support all of sales/marketing segment to reach company

target.

- Monitor daily workflow and ensures that correct procedures are followed

- Responds to and resolves escalated issues and/or unique or complex requests from

customers

- Work closely with CRM/Operation team to improve workflow as well as report

dashboard effectively

- Support Marketing in customer survey progam

- Proactive co-operate with Marketing to build up effective campaign for increasing

cartridge replacement naturally

- Take care of customer, maintain good relationship to increase customer satisfaction.

- Calculate and allocate suitable scope of work for team member and ensure the manpower

plan can meet the EU data base growth

- Coaching customer service/soft skill for team member

- Do weekly/monthly/yearly report as required

- Other tasks are assigned by direct manager

***Expected qualifications:

- University graduate

- Have at least 3 years as Customer Service Leader role

- Good communication/negotiation skill

- Teamwork spirit

- Good leadership skill

- Can work with heavy workload in the rush time

- Can use English in writing/report

HAILI COMPANY LIMITED

51 - 200 employees

Haili company was established in 2007. We are exclusive Mitsubishi Heavy ( MHI ) Room Air-conditioner ( RAC ) distributor in Vietnam (www.haili.vn ). We have sold 700,000 units of MHI RAC since beg up to now in Vietnam. We have had wide dealer network and service network all over Vietnam.

In 2017, HAILI company made exclusive distributor contract with Mitsubishi Chemical Cleansui water purifier in Vietnam ( www.mitsubishicleansui.vn ). In 2018, HAILI also made authorized distributor contract with Tanita made in Japan (facebook: tanitavietnam)

In 2019 we have set up 2 separate business units: MHI air-conditioner business unit and Health Care Product (Cleansui / Tanita) business unit.

Why join us?

- We are confident and proud of our products: 100% made in Japan, from the leading brand

- Competitive salary and bonus; abundant and stable customer sources

- Attractive benefits for employees and families

- Great opportunities of training and developing your career

HCM Office : No 12, Hoang Trong Mau str (D10, Him Lam Residential Area, Tan Hung ward, dist 7

Ha Noi Officer: 57A Ve Ho, Xuan La ward, Tay Ho district, Ha Noi

Showroom : 131 3/2 str, ward 11, dist 10, HCMC

Office address

Số 12, đường Hoàng Trọng Mậu, KDC Him Lam, Phường Tân Hưng, Quận 7, TP.Hồ Chí Minh

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