Job description for Telesales at PT Media Periklanan Indonesia
WE ARE HIRING: TELESALES
Are you passionate about Telesales ? We are looking for a communicative, target-oriented, and customer-focused individual to join our team as Customer Service & Telesales.
Location: Alamanda Tower, South Jakarta
Job Description :
Respond quickly and professionally to customer inquiries and leads through WhatsApp, Social Media Direct Messages, and phone calls
Handle inbound and outbound communication to offer clinic services and promotions
Achieve sales and closing targets by converting customer inquiries into transactions or clinic visit appointments
Provide accurate information regarding clinic facilities, medical services, pricing, promotions, grooming, vaccination, and consultation services
Conduct cross-selling and upselling to maximize customer transactions
Assist customers with registration and appointment scheduling
Follow up potential customers (leads) and provide appointment reminders for existing customers
Build and maintain good relationships with customers through excellent customer service
Handle customer complaints professionally and empathetically
Manage customer databases, pet records, and daily sales/closing reports
Collaborate with operational and marketing teams to support clinic campaigns and business targets
Qualifications :
Minimum SMA/SMK or Diploma degree from any major
Minimum 1 year of experience in Customer Service, Telemarketing, Telesales, or Sales
Experience in Pet Shop or Veterinary Clinic industry is a strong advantage
Target-oriented with strong persuasion, negotiation, and closing skills
Comfortable working with sales targets and handling customer objections
Excellent verbal and written communication skills
Friendly, patient, communicative, and well-groomed
Familiar with WhatsApp Business, Google Workspace, and Microsoft Office
Able to work in a fast-paced environment and under pressure
Willing to work in shifts, including weekends and public holidays according to operational schedules
Let's shape the future of tech innovation together!
