Job description for Technical Support (Night Shift) at Mac Marketing
Responsibilities:
- Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada.
- Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems.
- Conducted product setup, training, and demonstrations and resolved incidents and issues related to the company’s equipment and services.
Working Hours:
- Shift 1: 08 PM – 04 AM
- Shift 2: 04 AM – 12 PM
- 5.5 days per week
Requirements:
- Good English communication skills are a strong advantage. (English level IELTS 5.5 – 6.0 or equivalent)
- Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
- Understanding networking, including setting up routers, modems, and reserved IPs.
- Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
Benefits:
- Monthly KPI bonuses based on performance
- Monthly meal and fuel allowance
- Dynamic, friendly and professional working environment
- Opportunities for training, skill development and long-term career growth
- Having the opportunity to learn and apply AI tools to support your daily work
- Opportunities to collaborate with teams in both Vietnam and the USA
- Annual company trips, team-building activities and internal events
- Holiday bonuses and 13th-month salary according to company policy
- Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law
- Necessary equipment and job-related resources are provided
