Job description for Technical Support (English Speaker) at B3Networks
Role Description:
- Ensure the product or service functions properly for users, including resolving basic technical issues
- Provide excellent support and assistance to customers.
- Perform troubleshooting to identify and solve customer problems effectively.
- Educate customers on product features and technical usage.
- Assist with the provisioning and activation of product services.
- Coordinate with internal teams, such as Engineering and Product, on technical cases.
- Actively use the ticketing system (JIRA) to track and resolve technical support issues.
- Ensure customer satisfaction with the support and solutions provided.
Qualifications:
- Bachelor’s degree in Computer Science or a related field.
- Minimum 1 year of experience in a technical support role, preferably with contact center products.
- Strong problem-solving skills and the ability to think logically.
- Good analytical thinking and a technical mindset.
- Able to work under pressure.
- Based in Jakarta.
- Excellent verbal and written communication skills in English.
