Job Requirements
Less than a year of experience
Skills
Job description for Technical Support Analyst/Consultant at Enuit Pte. Ltd.
Enuit seeks to hire a Technical Support Analyst/Consultant. As an Energy Software Technical Support Analyst/Consultant, you will participate as a team member or as an individual to provide technical support service for the software product to our customers throughout the globe.
Description of the Opportunity:
- Contribute in initial product implementation, additional enhancement, and/or integration projects for Enuit clients in installing, configuring, testing and supporting such projects either onsite or remotely;
- Provide Entrade technical support to clients;
- Provide Entrade pre-sales support/demo/presentation to prospects and training to the clients;
- Design business processes that match client requirements and that are easily configured in Entrade, communicate objectives, and deliver the solution in an efficient manner to the client;
- Resolve issues and perform troubleshooting;
- Communicate with client to understand desired results and assist in the design and testing of user acceptance test cases to validate project delivery;
- Provide system and project documentation to the client;
- Ensure clear communication to development, technical and support resources, and with project management skills to assist in managing deliverables and expectations;
- Track support related issues and escalate to higher management for resolution if necessary.
Qualifications for consideration:
- Minimum of bachelor’s degree in Business, Management Information Systems, Computer Science/Engineering or related field;
- One year’s experience or commensurate completion of college-level coursework related to database administration and design, and SQL is desirable;
- A self-starter with proven troubleshooting skills;
- Superior analytical skills with acute attention to details;
- Excellent oral and written communication skills;
- Dynamic presentation skills and the ability to train others;
- Ability to write and analyze SQL queries.