Job description for Technical Field Engineer, Woodlands at J P INFOTEC PTE. LTD.
Responsibilities:
Monitor and maintain hardware and software systems continuously to meet SLA uptime commitments
Respond onsite as first responder to incident and service calls, troubleshoot and resolve issues including basic repairs and parts replacement
Create, update, and track tickets in the ticketing tool until closure, ensuring SLA compliance
Escalate incidents following the established escalation matrix when necessary
Perform regular preventive and corrective maintenance on system hardware and computer-based systems
Coordinate with third-party suppliers and contractors to diagnose and resolve hardware, software, and network issues
Liaise closely with customers to address service concerns and solve technical problems promptly
Collaborate with technical teams to resolve advanced issues as needed
Execute Install, Move, Add, Change (IMAC) activities as assigned
Document and hand over all materials properly during shift changes
Perform ad-hoc duties as assigned
Build sustainable customer relationships by providing proactive and attentive service
Preferred competencies and qualifications
Higher NITEC in Electrical, Electronics, IT or equivalent
Experience in IT system support and hardware maintenance
Knowledge of electrical/mechanical drawings, service/repair manuals, or diagrams
Basic understanding of networking and database management
Background in airport operations
Strong communication and interpersonal skills
Self-starter with motivation and critical thinking skills to embrace challenges
Ability to work independently and collaboratively in a team
Capability to interact professionally with all levels of personnel and work effectively under stress
Willingness to undergo training
Other Information
Working hours: Rotating 12-hour shifts or as assigned
Shift pattern: 3 days work followed by 2 days rest, then 2 days work followed by 3 days rest
Shift rotation: 2 months day shift followed by 2 months night shift
Reporting location: Woodlands RTS
Ability to travel to other sites during shifts may be required
Permanent Role
