Job Requirements
Job benefits
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Job description for Support Analyst Remote Asia at Port Cities
- Support customers to make sure they are content with the new system/software.
- Support customers with their functional questions regarding their ERP system.
- Deeply understand customers needs and business processes.
- Support the Software Engineers resolve issues in the system and do functional QC for developments made by the Software Engineers.
- Conduct internal testing on configuration/development before releasing them for UAT by business users.
- Update Functional Specifications and UAT plan, prepare tests cases and assist in user training as well as deployment preparation for the end-users.
- Provide necessary troubleshooting and production support when a breakdown occurs and immediately remedy the system when flaws are encountered.
- Escalate customer support issues.
- Achieve operational KPIs related to Customer Support Services. (For example: response time, resolution time).
- Implement support process in your projects.
- Drive forward the resolution of tickets.
- Bachelors degree in Information System / Computer Science / Business / Accounting / Management. A Master's degree in business management is an advantage.
- Minimum 2-3 year of experience as a Business or Support Analyst.
- Strong knowledge and experience with business process modeling (UML).
- English proficiency: Top-notch oral and written abilities.
- Strong interpersonal and leadership skills.
- Ability to work independently.
- Detail-oriented & hands-on.
- Capacity to accept and utilize constructive criticism.
- Proof of previous exceptional ability.
- Flexibility with working hours and ability respond to on-call duties when needed - compensated with extra leave/days.
- Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, Odoo).
- Passion for learning business processes (sales, accounting, supply chain, inventory management, manufacturing).
- Experience in documentation creation, such as; requirement documents, UAT scenarios.
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