Job Requirements
Skills
This job post is managed by
Job description for Student Success at PT Cerdas Digital Nusantara (CAKAP)
- Providing service excellent to our Client (B2B, B2F, B2G, B2C)
- Ensure our client’s class program being held successfully
- Maintaining internal communication for providing service to fulfill Client’s expectation
- Assigning session from credit that has been injected by the Finance/Product Team into Corpo Group/Semi Private Group, also documenting OBF.
- Request a teacher’s availability on behalf of the Student’s schedule preferences to the Education Team. Opening calendar spot
- Reminding Teacher/Student on their class schedule. Communication Channel : Telegram, Whatsapp, Freshdesk/Freshchat, Skype
- Responding escalation from SS L1 on Freshdesk/Freshchat and Skype
- To ensure the class experience for both Teacher/Student went well
- Conduct Technical Meeting to the new onboarding Client
- Responding to Teacher/Student inquiries. Communication Channel : Telegram, Whatsapp, Freshdesk/Freshchat, Skype
- Change the Class schedule on behalf of Teacher/Student’s request and confirm with the other side.
- Helping Teachers/Students in their class if there are any technical issues arise when the class is being held. SS Commerce also takes a decision if it's necessary
- Willing to work in shift
- Minimum 1 year of experience as a Customer Service / Customer Operations
- Fluency in both written and spoken English.
- Good administrative skills and ability to create good requirement documentation.
- Strong communication skills in a multicultural environment.
- Tech-Savvy
- Instagram: @lifeatcakap @cakapcom
- Twitter : @cakapcom
- Tiktok : @cakapcom
- LinkedIn: Cakap
Glints Safety Tips
Don't provide your bank or credit card details when applying for jobs. Legitimate employers and hiring managers do not require an application fee or expect you to pay for training.
Learn More