Technology Specialist
Confidential Company
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Skills
Job description for Technology Specialist:
1. Providing technical proficiency in various technology to the customer and sales team in an enterprise environment.
2. Developing technical proposals and engaging in technical discussions
3. Planning and project implementation to meet client requirements
4. Providing Level 1 to 3 support with root cause analysis of the issues and recommend a workable solution/breakfix to prevent future occurrences
5. Working closely as a Team with the Sales Team to provide solutions as well as seamless transition of new customer purchases into the production environment
6. Managing vendors to ensure they deliver the required SLA for delivery of systems and applications.
7. Engaging with customer and internal stake holders
8. Actively update, maintain and monitor all aspects of client environment
9. Maintain a working log detailed all required system updates, as well as date of completion
10. Complete detailed reports listing requests to technical assistance, steps taken to
resolve them, and the specific dates / individuals involved
11. Great attitude and takes pride with the given responsibilities to ensure outstanding delivery and professional quality of work
12. Ability to exceed expectations
13. All other duties as assigned.
Must-have requirements for Technology Specialist:
1. Higher Nitec or Diploma with Professional Certifications.
2. At least 5 years relevant experience successfully administrating/managing and deployment of systems or platform solutions or IT systems implementation and integration.
3. Experience working with multiple infrastructure teams, project teams (business,
IT application and infrastructure teams).
4. Excellent infrastructure troubleshooting skills using various devices, brands and toolsets.
5. Good technical understanding and exposure to:
o Server platforms related, such as Windows OS, Linux OS, hardware-based
storage (SAN/NAS), software-based storage (File Server, vSAN, etc.) and
its underlaying infrastructure
o Server security solutions, such as systems hardening, vulnerability
scanning, assessment and resolution, Data Loss Prevention solutions
o Monitoring and alerting solutions
o LDAP or other similar authentication solutions
o Email solutions
o Middleware solutions, Web Server technology, Load Balancing, etc.
o Virtualization Technologies, such as VMWare, HyperV, etc.
6. Ability to understand business processes and financial functions will be added advantages
Candidate should have the drive and intellectual horsepower to resolve customer issues and support customers through telephone, email, or via chat services as applicable
Strong communications skills
Excellent spoken and written English communication skills
- Ability to work well in a team environment
