Skills
Job description for Social Media Admin Intern at Skintific Cosmetics Ltd
We are looking for a Social Media Admin Intern to provide comments, DMs, and promote the idea throughout the organization. Social Media Admin Intern responsibilities include resolving audiences' queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our audiences’ trust.
Responsibilities:
- Improving social media admin experience, creating engaged audiences, and facilitating organic growth
- Respond to audience queries in a timely and accurate way via chat or comments
- Update our internal databases with information about technical issues and useful discussions with the audience on social media
- Monitor complaints on social media and reach out to provide assistance
- Taking ownership of audience issues and following problems through to resolution
- Resolve audiences conflicts and handle escalation procedures
- Gather audiences feedback and share with our Content, Product, Sales, and Marketing teams
Requirements:
- Undergraduate students from all majors (Fresh graduates are welcome).
- Fluent in English, both written and speaking is a plus.
- Preferably experienced in handling inbound on social media admin platform
- Has experience in the same role.
- Familiarity with the beauty industry is a plus.lls..
- Familiarity with the beauty industry is a plus
- Working knowledge of social media software, databases, and tools.
- Awareness of the industry’s latest technology trends and applications
- Strong communication skill.
- Willing to work from office (Office located in Mega Kuningan, South Jakarta) and can join ASAP.
About the company
SKINTIFIC, skincare developed and formulated by scientists in Canadian laboratories. Through years of research, scientists have finally found that damaged skin barrier is the root of all skin problems on the face. With the patented technology of TTE (Trilogy Triangle Effect), SKINTIFIC managed to formulate the perfect combination of active ingredients and barrier ingredients for fast and barrier safe skin result.
