Job Requirements
3 - 5 years of experience
Skills
Job description for Senior IT Analyst at Asia Innovatory Management School
The Senior IT Analyst is responsible for overseeing and maintaining applications systems, including checking and troubleshooting any issues that might arise. The successful candidate will have to work closely with users and vendors in the areas of application support and problem resolution. The candidate will need to be vigilant and alert at all times to production emergencies and pay careful detail to identify and resolve any problems that may arise.
Job Responsibilities:
- Ensure all the applications systems remain in good working order.
- Support new application systems when they become operational.
- Respond to production emergencies in a timely manner including bringing up the server (in a crash) or system processes, fixing problems or finding workarounds.
- Perform routine checks and to escalate to the Project Manager any anomaly detected
- Conduct troubleshooting together with other system engineers, database administrators (DBA) and outsourced vendors
- Follow through every issue / problem till closure; and complete the necessary documentation as required by NLB.
- Assist users and answer queries regarding the supported operational systems.
- Interact with the helpdesk agents, end-users and external vendors during application support and problem resolution.
- Provide standby support on weekends / public holidays. In the event of scheduled downtime or during a crash, the Candidate is required to be in office during off-office-hours to support the systems.
- Make code changes/ enhancements that arise from service requests.
- Follow the NLB’s technical standards and update the necessary documentation.
- The Candidate shall be prepared to understudy and undertake the development of new applications and maintenance of any existing systems in NLB as assigned by the NLB Project Manager.
Job Requirements:
- The Candidate shall possess at least a bachelor’s degree in Information Technology (IT), Computer Engineering, Computer Science, or equivalent.
- The Candidate shall have a minimum of FIVE (5) years working experience in working experience in the IT industry
- The Candidate shall be able to work independently and as a team member