Job description for Sales (Night Shift) at Mac Marketing
RESPONSIBILITIES
1. Customer Consultation and Care:
- Engage with customers via phone, email, and social media platforms (such as Facebook).
- Listen attentively to their inquiries, concerns, and feedback.
- Provide accurate information and personalized assistance to enhance their overall experience
2. Guidance on Company Services:
- Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
- Explain the features, benefits, and value propositions of our offerings.
3. Information Management:
- Regularly update and supplement customer information.
- Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
4. Financial Monitoring and Issue Resolution:
- Monitor fees, promptly address complaints, and handle cancellations.
- Keep track of customer feedback and report any issues for timely resolution.
5. Proactive Customer Engagement:
- Initiate proactive outreach to gather feedback from customers.
- Call clients in person when necessary to understand their needs and preferences.
6. Relationship Building:
- Establish and nurture strong customer relationships.
- Continuously monitor customer situations and provide timely advice and support.
WORKING HOURS: (Night Shift)
- 09:30 PM – 05:30 AM
- Monday to Friday
REQUIREMENTS:
- Good English communication skills are an strong advantage. (English level IELTS 5.0 – 6.0 or TOEIC 500)
- Basic knowledge of marketing
- Proficient computer and internet skills, understanding of social media and e-commerce.
- Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
- Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
- Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.
BENEFITS:
- Monthly KPI bonuses based on performance
- Monthly meal and fuel allowance
- Dynamic, friendly and professional working environment
- Opportunities for training, skill development and long-term career growth
- Opportunities to collaborate with teams in both Vietnam and the USA
- Annual company trips, team-building activities and internal events
- Holiday bonuses and 13th-month salary according to company policy
- Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law
- Necessary equipment and job-related resources are provided
