Sales Manager

1. Company Overview

We are a partner-centric managed IT services provider helping businesses and technology partners achieve reliable, secure and scalable IT outcomes.

Our integrated services cover managed support, cloud, infrastructure, cybersecurity, systems integration, talent resourcing, circular IT and workflow solutions. We support customers and partners seeking measurable service outcomes, strong account governance and commercial accountability.

2. Role Purpose

The Sales Account Manager is responsible for driving revenue growth, expanding customer accounts and increasing the adoption of managed services across new and existing customers.

This position is suited to a commercially driven sales professional with system integration experience and a proven ability to sell managed services—not merely hardware or software products.

The successful candidate must be able to:

Engage business owners, IT leaders, partners and key decision-makers confidently.

Translate technical requirements into clear business value.

Manage sales opportunities from prospecting and qualification through to closing and account development.

3. Key Responsibilities

Sales Growth and Revenue Ownership

• Take ownership of assigned sales, gross profit, pipeline-generation and revenue-conversion targets.
• Develop new business opportunities across SMEs, mid-market organisations, enterprise accounts and channel-led opportunities.
• Sell managed services, cloud solutions, cybersecurity services, infrastructure solutions, systems integration and support services as outcome-led offerings.
• Identify cross-selling and upselling opportunities across the organisation’s solution portfolio.
• Develop deal strategies that protect margins, increase customer lifetime value and support long-term recurring revenue.

Account Management and Customer Engagement

• Manage customer relationships throughout lead qualification, discovery, proposal preparation, negotiation, closing, onboarding and post-sales governance.
• Conduct structured account reviews to identify business challenges, technology gaps, upcoming projects, renewal opportunities and areas for service improvement.
• Engage C-suite executives, business owners, IT managers, procurement teams and partner stakeholders with strong commercial and technical relevance.
• Maintain structured account plans for key customers, including opportunity mapping, stakeholder mapping, next actions and revenue forecasts.
• Act as the customer’s internal advocate while balancing the organisation’s commercial, operational and service-delivery interests.

Managed Services and Solution Selling

• Position managed services as a strategic business enabler, including helpdesk support, infrastructure support, cloud operations, cybersecurity improvements, incident-response readiness and service governance.
• Assess customer environments covering users, endpoints, servers, networks, cloud platforms, security risks, existing support models and operational gaps.
• Work closely with internal technical teams to define requirements, develop solutions, prepare proposals and align service levels with customer expectations.
• Explain how the organisation’s services can reduce operational risks, improve IT responsiveness, strengthen cybersecurity resilience and support business continuity.
• Apply a consultative, value-based and recurring-revenue sales approach.

Partner and Ecosystem Development

• Collaborate with system integrators, managed service providers, vendors, distributors and strategic partners to identify joint opportunities.
• Support partner-led sales activities where the organisation can complement or strengthen service-delivery capabilities.
• Build trust with partner stakeholders by being responsive, commercially astute and operationally accountable.
• Identify partner accounts requiring managed services, cybersecurity support, infrastructure support, talent support or workflow-related solutions.

4. Required Experience and Competencies

• Prior experience working in or selling within a system integrator environment is mandatory.
• Proven track record in selling managed services, recurring services, IT support services, outsourcing or service-led technology solutions.
• Strong understanding of cloud solutions, infrastructure, systems, cybersecurity, endpoint environments, networks, servers and service-delivery models.
• Good account-management capabilities, including experience managing customer relationships beyond one-time product transactions.
• Strong sales capabilities covering prospecting, discovery, objection handling, proposal positioning, negotiation, closing and account expansion.
• Ability to sell business outcomes instead of focusing solely on hardware specifications, software features or price discounts.
• Comfortable engaging both business and technical stakeholders.
• Strong communication, presentation, proposal-writing and follow-up skills.
• Disciplined in CRM management and weekly reporting.
• Self-driven, mature, target-oriented and accountable.
• Comfortable working in a growth-stage environment.

5. Preferred Experience

• Experience selling managed IT services, cybersecurity services, cloud migration, cloud operations, infrastructure support, endpoint management, backup and recovery or helpdesk services.
• An established network across SMEs, mid-market customers, technology partners, system integrators, managed service providers or vendor communities.
• Experience working with proposal, pre-sales, solution architecture, project-delivery or service-desk teams.
• Knowledge of ITIL-aligned service delivery, service-level agreements, recurring-revenue models and customer-success governance.
• Commercial experience in margin management, renewal management and account development.

Interested candidates may apply and we will review your profile and contact shortlisted candidates for further discussion.

People Connects Pte Ltd | EA Licence No. 25C3002 | Lim Liang (Jason) | CEI Reg. No.: R2157225