Job description for Sales Coordiantor at ICT Distribution PTE Ltd
ICT Distribution is established solely to strengthen the distribution network in the APAC region with a particular focus on South Asian and Southeast Asian countries and its Headquarters in Sydney, Australia. We work on core Enterprise Solutions and retail products, including a wide array of IT hardware and software products and other peripherals.
Job Summary
The Sales Coordinator – Malaysia Market is responsible for providing essential support to the sales team and ensuring the smooth execution of sales activities for the Malaysia region. This role involves managing administrative tasks, maintaining accurate sales data, coordinating sales processes, and supporting the team in achieving sales targets. The Technical Sales Coordinator will work closely with sales representatives, managers, and cross-functional teams to optimize the sales workflow and enhance customer satisfaction.
Key Responsibilities:
- Sales Administrative Support
- Prepare proposals, quotations, contracts, and sales presentations for the sales team.
- Organize and schedule sales meetings, calls, and events.
- Handle incoming sales inquiries and provide initial product or service information to potential customers.
- Assist in the onboarding and training of new sales team members, especially on sales tools and systems.
- Ensure the sales team is equipped with up-to-date product information, sales materials, and tools.
2. Sales Data & CRM Management
- Maintain and update the customer relationship management (CRM) system with accurate customer data, opportunities, and activity logs.
- Track sales metrics and KPIs; prepare regular sales reports for management review.
- Analyze sales performance to identify trends, gaps, and opportunities for improvement.
- Monitor and manage all sales documentation to ensure records are complete, accurate, and current.
3. Sales Operations & Process Improvement
- Support the development, refinement, and implementation of sales processes, workflows, and standard operating procedures (SOPs).
- Collaborate with cross-functional teams (e.g., marketing, finance, logistics) to ensure alignment and consistency in sales operations.
- Help streamline tools, templates, and documentation to improve overall sales efficiency.
4. Order Management & Coordination
- Coordinate order processing and ensure that all orders are entered accurately and in a timely manner.
- Track order status from submission to delivery and communicate updates to the sales team and customers.
- Liaise with the finance and logistics teams to resolve any issues related to invoicing, shipping, or payment.
5. Customer Support & Relationship Management
- Act as a point of contact for customer inquiries related to orders, products, and basic support.
- Coordinate with relevant internal teams to resolve customer issues promptly and professionally.
- Maintain strong customer relationships by providing timely follow-ups and ensuring a positive overall experience.
Qualifications:
- Bachelor’s degree in Business, Marketing, IT, or a related field preferred.
- Minimum 2 years of experience in sales coordination, sales operations, or sales support, preferably within an IT/technology or distribution environment.
- Experience working with regional or international markets; exposure to the Malaysia market is an advantage.
- Proficiency in CRM software (e.g., Salesforce, Zoho, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational skills and high attention to detail, particularly in managing sales data, reports, and documentation.
- Excellent written and verbal communication and interpersonal skills, with the ability to interact professionally with customers and internal teams.
- Ability to multitask, prioritize, and work independently in a fast-paced, remote environment aligned with Malaysia business hours.
- Analytical mindset with strong problem-solving skills and the ability to identify trends, gaps, and opportunities for process improvement.
- Customer-oriented attitude with the ability to build and maintain positive relationships with clients and stakeholders.
