Job description for Retail Sales Assistant at The Company of Good Knights Private Limited
We are a growing mattress and lifestyle brand in Singapore, passionate about creating high-quality, affordable, and durable products. At the heart of what we do are our values: Quality, Sustainability, and a Customer-First mindset.
We're looking for a Retail Executive to join our team and help deliver meaningful, memorable customer experiences in our showroom.
About the Role:
As a Retail Executive, you will be the face of our brand in the showroom. You’ll help customers discover better sleep through thoughtful guidance and a warm, welcoming presence. Whether they’re visiting for the first time or returning for a second product, your role is to ensure they feel supported, understood, and confident in their purchase decisions.
Key Responsibilities:
“My customers came to us because they have a problem to be solved. I welcome them like guests to my home. I delight them by offering solutions, services and recommendations designed for their needs.”
Customer Engagement: Welcome customers as they enter the showroom and make them feel comfortable; provide personalized service and expert product knowledge; ensure the satisfaction of customers and build their loyalty through close interaction.
Product Knowledge: Stay informed on all product offerings, including benefits, features, specifications and promotions.
Subject Knowledge: Stay updated on the topic of sleep, wellness, health, fitness and sustainability.
Customer Service: Address customer inquiries, concerns, feedback, and complaints. Prompt follow-up with customers to ensure satisfaction and build long-term customer relationships via phone and other communication channels.
Sales: Active engagement with customers to understanding their needs and preferences. Recommend suitable products and close sales.
Sales Reporting: Maintain accurate sales records and provide regular reports on sales performance to the management team.
“I serve my customers by providing an experiential, safe and exclusive showroom experience that allows them to easily discover our mattresses and solutions and be emotionally connected with us and the brand.”
Showroom Operation: Set up physical experience-based layouts that highlight the range of our products and services. Maintaining product displays, handle inventory movement, stock replenishment and stock count.
Showroom Maintenance: Perform daily housekeeping, ensuring the showroom is clean, organized, and well-presented at all times.
Safety and Security: Ensure security for me and my customers (showroom, products, and data security)
“I look after my customers as well as my Company. I care about our reputation, our growth and the success of our Company.”
Continuous Improvement: Take initiative to improve retail operations, always maintain and uphold the brand’s image and service and visual merchandising standards.
Service delivery: Process and pack sales order (online and offline)
Collaboration: Work closely with the marketing and operations teams to support promotional activities and achieve showroom sales targets.
Marketing: assist in media hosting, execution of brand activities or campaigns.
Performance of additional projects, duties and assignments as required.
What We're Looking For
Prior experience in retail sales, preferably in mattress, furniture, home goods, health and wellness or related sectors.
Strong communication and interpersonal skills
Self-motivated, responsible, and able to work independently
A customer-centric mindset with a passion for delivering exceptional service.
Attention to details and organized
A positive, can-do attitude and team spirit
Why Join Us?
We believe that better sleep leads to better living, and that applies to our team too. You'll be part of a company that values well-being, balance, and purpose. We're small but growing, and we're excited about people who want to grow with us.
Benefits Include:
Employee discounts
Flexible scheduling
Schedule:
Weekdays and weekends
Public holidays
