Job description for Reservations Executive at Plush Services Sdn. Bhd.
- Report to Reservation Manager.
- 6 Day work week and will be required to work shift
- Deal effectively with all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and handle guest complaints.
- Follows up tentative bookings and update reservation status.
- Ensure all work meets company standards; all function paperwork must be accurate and complete, including catering requirements, guest preferences, booking supplements and payment details.
- Liaise with all departments to ensure the best service is provided to our customers.
- In charge of being the front face of the company dealing with guests
- Must be comfortable dealing with issues arising from guest bookings
- Must have strong organizational skills, able to coordinate and plan manpower to solve issues