Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
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Skills
Job description for Quality Manager at iTechWX
- Quality Improvement: Assist in the preparation of the Quality Plan for each improvement project. Conduct additional audits or reviews by demand of Microsoft or because of an event driven root cause
- Quality Control: Assist Microsoft in the development of test procedures or whatever is needed to complete the preparation of Quality Control and Auditing procedures.
- Quality Communication: Provide feedback to Microsoft on a regular basis or on demand about business performance and metrics trends
- Quality Documentation: Document all reviews and audits performed
- Quality Presentations: Lead the stakeholder presentation monthly and quarterly
- Quality Leadership: Lead inside the Supplier the continuous improvement process; keep a noncompliance issue log and ensure that recorded compliance issues are resolved and corrected by the Supplier operation. Additionally, recommend updates to the quality plans to treat problems at hand
- Quality Analyses: Produce all quality analysis information required to maintain the performance at level of target required (statistical, affinity, Attributes, etc.)
- Cross group Collaboration: Partner with training, knowledge management and operations team to ensure Agent knowledge and customer satisfaction targets are met
- Successful implementation of process improvements
- A common quality language regarding processes and improvements used in the organization
- Knowledge of key principles of quality management distributed in the organization
- Have at least 1-year experience in QA Manager or at least 2-year experience in QA Leader role in BPO, Contact center industry.
- Excellent speaking and writing in English.
- Experience in managing quality performance targets desired.
- Strong determination for KPI achievement.
- Disciplined and highly motivated to motivate and encourage the team for improvement.
- Excellent oral, written, and interpersonal communication skill.
- Demonstrated problem-solving skills, strategic and analytical capabilities.
- Having experience/background in IT, Tech Support, high-tech projects is a big plus.
- Monthly Salary (Basic + Allowance) is up to 2150 USD.
- Every 6-month bonus is up to 70% of the monthly salary.
- Insurances followed Vietnamese Labor Law.
- Activities: Birthday party, Employee engagement activities.
- Position promotion, salary increase once/year.
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